- Consultant in Regulatory Compliance Management Systems, Complaints Handling, Dispute Management and Consumer affairs
- Life Member — Society of Consumer Affairs Professionals in Business (Australia)
- Fellow — Australasian Compliance Institute
- Chair — Standards Australia drafting committee on Compliance Programs (AS 3806)
- Chair — Standards Australia drafting committee on Dispute Management (AS 4608).
- Member — Standards Australia drafting committees on Corporate Social Responsibility, Whistleblowing Protection Programs for Entities and Organisational Codes of Conduct, Good Governance Principles and Fraud and Corruption Control.
- Chair — ISO sub-committee drafting international standards on environmental marketing claims.
- Chair — Working Group on Global Markets of ISO’s Consumer Policy Committee (COPOLCO)
- Chair — Working Group that drafted the ISO international standard on complaints handling (ISO10002).
- Australian Service, Support, Research and Others (SSRO) stakeholder representative on the Working Group that developed the international standard on Social Responsibility (ISO 26000)
- Member — Working Groups drafting internal standards on market based codes of conduct and external customer dispute resolution schemes
- Formerly Executive Officer — Australian Competition and Consumer Commission (ACCC) responsible for the development of legal compliance programs, codes of conduct and other self-regulation initiatives.
- Foundation President of the Association of Compliance Professionals of Australia (now the Australian Compliance Institute)
Qualifications: BA (ANU) LLB (Adelaide University)