• Consultant in Regulatory Compliance Management Systems, Complaints Handling, Dispute Management and Consumer affairs
• Life Member — Society of Consumer Affairs Professionals in Business (Australia)
• Fellow — Australasian Compliance Institute
• Chair — Standards Australia drafting committee on Compliance Programs (AS 3806)
• Chair — Standards Australia drafting committee on Dispute Management (AS 4608).
• Member — Standards Australia drafting committees on Corporate Social Responsibility, Whistleblowing Protection Programs for Entities and Organisational Codes of Conduct, Good Governance Principles and Fraud and Corruption Control.
• Chair — ISO sub-committee drafting international standards on environmental marketing claims.
• Chair — Working Group on Global Markets of ISO’s Consumer Policy Committee (COPOLCO)
• Chair — Working Group that drafted the ISO international standard on complaints handling (ISO10002).
• Australian Service, Support, Research and Others (SSRO) stakeholder representative on the Working Group that developed the international standard on Social Responsibility (ISO 26000)
• Member — Working Groups drafting internal standards on market based codes of conduct and external customer dispute resolution schemes
• Formerly Executive Officer — Australian Competition and Consumer Commission (ACCC) responsible for the development of legal compliance programs, codes of conduct and other self-regulation initiatives.
• Foundation President of the Association of Compliance Professionals of Australia (now the Australian Compliance Institute)

Qualifications: BA (ANU) LLB (Adelaide University)